Frequently asked questions
Everything you need to know about ordering, shipping, and your purchase—so you can shop with confidence.
General Information
If you're new here, we recommend checking out The Library to discover your next obsession. You can also download the Reading Order guide for recommendations on where to begin!
Deluxe editions feature special details like sprayed edges, custom endpapers, foiling, and exclusive artwork. These are often part of limited print runs and may not be restocked.
Some items may return, but many—especially deluxe editions and collector boxes—are limited and may not be restocked once sold out.
Orders & Shipping
Yes! Once your order ships, you’ll receive tracking details via email.
We aim to fulfill all orders within 3 business days. Please note this does not include shipping time, which will vary depending on your location and carrier. You can view our full Shipping Policy here.
Yes, we ship internationally. However, please note that we are not responsible for any losses, damages, or additional fees once your order leaves the United States.
If you’d like extra security, we recommend using a mail forwarding service such as Stackry.
Once your order has been shipped, delivery times are handled by the shipping provider. We are not responsible for any delays during transit.
Returns, Refunds & Issues
Due to the custom and limited nature of our products, all sales are final. You can view our full Refund Policy here.
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us at aljackson@aljacksonauthor.com within 10 days of delivery so we can make it right.
(Please note: December holiday orders have a 30-day window.)
Unfortunately, we are unable to offer replacements or refunds for orders shipped outside the United States.
We'd love to hear from you
If you couldn’t find what you’re looking for, feel free to reach out. Whether it’s about your order, a book, or anything in between—we’re happy to help.






















